surrogate case manager
Meet the Person Who Has Your Back Every Step of the Way
Your surrogate case manager is one dedicated person from Rocky Mountain Surrogacy who knows your journey personally and answers your calls 24/7.
Quick Answer
- A surrogate case manager is your single point of contact at Rocky Mountain Surrogacy from application through delivery
- Rocky Mountain Surrogacy offers 24/7 support so you're never left waiting for answers
- Founder Tess Hine was a gestational surrogate twice herself, shaping the agency's personal approach to support
- Your case manager coordinates your medical, legal, and matching milestones so you don't have to track them alone
- Rocky Mountain Surrogacy keeps its team small and boutique so support stays personal, not corporate
Your Surrogate Case Manager Is Your Person
You get one main contact. Your surrogate case manager is the person you call with any question, big or small.
This is not a call center. You won't repeat your story to a new voice every time. Your case manager knows your history, your family, and your journey.
Rocky Mountain Surrogacy built its whole model around this. A small team. Real relationships. Support that feels personal, not corporate.
Your case manager helps with medical steps, legal steps, and matching. She keeps track so you don't have to hold it all in your head.
This guide covers what that support actually looks like, day to day.
Your surrogate case manager stays with you from application through delivery — the same voice, the same relationship, every time you call.
What Your Surrogate Case Manager Actually Does
Your surrogate case manager does more than check in. She handles your whole journey behind the scenes.
She helps set up your medical visits. She tracks legal steps with your lawyer. She keeps intended parents in the loop, so you don't have to do it yourself.
Rocky Mountain Surrogacy gives you 24/7 support, and your case manager is the one who answers when you have a worry that can't wait.
New surrogates often feel unsure who to ask about what. Our first-time surrogate guide covers other parts of getting started, right alongside this one.
You're never guessing who's in charge of your care. It's generally the same person, start to finish.
Rocky Mountain Surrogacy offers 24/7 support, and your surrogate case manager is who answers when you call.
- Scheduling medical appointments
- Tracking legal and screening steps
- Answering questions from intended parents
- Being available 24/7 for you
The Support Behind Every Surrogate Case Manager
Behind your case manager stands a whole team. Rocky Mountain Surrogacy has worked with surrogates and intended parents since 2007.
That experience means your case manager has likely seen your exact worry before. She's not guessing. She's guiding you through something her team has helped with many times.
Families are waiting right now for a surrogate to say yes. Your surrogate case manager exists to make sure that when you do, you're never facing the journey alone.
If you're ready to meet your own case manager, the first step is simple.
Rocky Mountain Surrogacy would be honored to walk this journey with you.
From your first call to delivery day, your surrogate case manager and the Rocky Mountain Surrogacy team are with you at every step.
Every surrogate deserves personal, 24/7 support. Rocky Mountain Surrogacy is ready to introduce you to your own surrogate case manager.
Frequently Asked Questions
What does a surrogate case manager do?
A surrogate case manager is your single point of contact at Rocky Mountain Surrogacy, coordinating your medical, legal, and matching steps from application through delivery.
Is support available 24/7?
Yes — Rocky Mountain Surrogacy offers 24/7 support, and your surrogate case manager is the person who answers when you call.
Does the founder understand surrogacy personally?
Yes — founder Tess Hine was a gestational surrogate twice and also built her own family through adoption, shaping the agency's personal approach to support.
Will I work with the same case manager the whole time?
Generally, yes. Rocky Mountain Surrogacy keeps its team small so you build one real relationship with your case manager instead of repeating your story to someone new.